Telephone Support Services
Represent a proof of the product’s reliability.
Offer personal treatment to the customer.
Are the most reliable support method.
Marketing-Tpm Software offers the best voice interaction facility, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively. The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor). We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.
Inbound Customer Service
Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, aggregating response to direct marketing advertisements and other activities as detailed below. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.
Marketing-Tpm Software inbound voice based service offering includes:
-Customer Service
-Application / Claims processing
-Subscription services
-Feedback collection for products / service / campaign etc
-Polling / Media analysis
-Effective up-selling and cross-selling to existing customers during call
-Pre-sales, Post-sales & Order fulfillment
-Product enquiries
-Order taking
-Sales processing
-Up-selling and Cross-selling
-Documentations & payment queries
-Post-sales product support
-Technical Support / Help desk
-Troubleshooting for products and services
-Complaint registrations
-Guiding customers in collecting information
-Inquiry Service
-Product / Service information requests
-Dealer locator service
-ATM / POS locator service, etc
-Billing Information
-Queries about account balance
-Payment information
-Changes in personal information, etc
-Enrollment services
-Welcome calls, registration and enrollment for campaign and events etc
-Credit Management
-Credit authorization
-Credit verifications
-Collections
-Verification services
-3rd party verifications service
-Insurance verifications
-Employment verifications
And many more…
